What should I do if I am unhappy with my accommodation?

If upon arrival you are unhappy with your accommodation due to:

  • Cleanliness of the apartment: Please contact the agency, hotel and accommodation staff for quick assistance

  • Broken features: Contact the WeSki support team with photos and a description.

    • You can also contact the agency, hotel and accommodation staff for quick assistance

  • Accommodation layout: Please review your accommodation description to see if it matches. If not, contact WeSki support team with photos and description.

    • You can also contact the agency, hotel and accommodation staff for quick assistance

  • Feeling unsafe: Contact the WeSki support team

For emergencies please contact our dedicated 24/7 On Trip support team:

📞 +44 20 3966 8673

+44 74 7655 9308