Making a Booking - Frequently Asked Questions

How far in advance should I book my ski trip?

Things you should know

Can we pay in instalments or with a deposit?

Do you have any early bird offers?

Can I get NHL, NHS, Blue Light discounts?

Can I get a discount?

I booked a 'Bring a friend for free' lesson, is this confirmed?

What resorts are budget-friendly?

What resorts have the best chalets?

What resorts have short transfer times?

What snow-sure resorts do you have?

What are the best resorts for families?

What are the best resorts for advanced skiers?

What are the best resorts for apres ski?

What are the best resorts for beginners?

Do you offer short breaks or only week-long packages?

Will I have phone signal in the resort?

Is travel insurance included in the booking?

How to contact us?

Do you have any wheelchair accessible resorts?

Are you ATOL, ABTOT and ABTA protected?

Can I take a pet with me?

When does the ski season typically begin and end?

Does the booking or individual trip components include insurance?

Can group members leave from different airports?

Do you offer skiing/snowboarding lessons?

Can I book flights and transfers without booking accommodation?

What is included in a standard package?

How can I book a trip for a large group?

Is it possible to secure the booking or the package price?

I'm looking to book a ski trip, how does it work?

Can I book a trip before renewing my passport?

Accommodation

What types of accommodation do you offer?

Is there childcare available at the resort?

Are the photos of the accommodation on the website the actual photos of the accommodation I want to reserve?

Are bed linen and towels included with my booking?

Where can I find the check-in and check-out times for accommodations, and can they be changed?

How can I book different room types in one booking?

Where can I find more details about the accommodation's facilities?

How can I find where the accommodation is located?

Flights

How to check your luggage allowance and that your luggage has been booked on the airline's website?

Can I add my airline membership number to the booking?

Will a layover give me enough time to get to the next flight?

What types of cabin bags can I bring?

What is my luggage allowance?

Is luggage included in the package price?

Transfers

Will the transfer include a car seat for my child?

Are there shuttle services between the accommodation and the ski lifts?

How do I get from the airport to the resort?

Will the transfer vehicle provided by WeSki have enough space for my skis or snowboard?

What is the minimum age to rent a car and can it be changed?

Does the car hire include snow chains or snow tires?

What are the differences between all transfer services?

Ski Pass

Can I upgrade the lift pass to a wider ski area?

Where can I find the location of the ski pass office?

Do the ski passes include insurance?

Are there discounts on ski passes for children and seniors?

Can I change the duration of the ski pass?

On which days of my holiday is the ski pass valid?

Equipment

What are the pick-up and return times for equipment hire?

Can I rent ski clothes at the resort?

Can I switch from skiing to snowboarding in the middle of my trip?

Does the equipment hire booking include insurance?

What is included in the equipment hire package?

New Bookings & Documents

How do I find the best deals on ski holidays?

I can't find my confirmation email. What should I do?

Payments

What payment methods are accepted?

When booking a trip, can group members pay at different times? Will the trip be secure?

How can I apply my WeSki credits to my new booking?

What is a breakage deposit?

Can I use a debit card to complete my reservation?

Is it possible to pay for my package in installments?

Is it possible for each group member to pay for their portion of the trip?

Cancellations

How do I know if my booking was cancelled?